WOW Moments: Fifty Thank-Yous And Ten Curses: A Customer Service Story by Jeff Shapiro

WOW Moments: Fifty Thank-Yous And Ten Curses: A Customer Service Story

Jeff Shapiro

126 pages paperback

1 edition

nonfiction business economics medium-paced
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Amazon.com. Starbucks. Your cable or cell phone provider. Some organizations "wow" their customers and some don't. What does it even mean to "wow" a customer? How would your customers describe their most recent interaction with you? What are th...

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